Exhibitor FAQs

General Information
Housing Information
Freeman Questions
Registration Questions
Marketing Questions

Where is SATELLITE 2025 taking place?

The SATELLITE 2025 Conference & Exhibition is taking place at the Walter E. Washington Convention Center in downtown DC. The Exhibit Hall will be in Halls A & B this year wuth the conference sessions taking place on the 100 level.

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What are the dates of the Conference?

The Conference is March 10-13 and the Exhibit Hall is open March 11-13.

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What are the move-in hours?

Thursday, March 6: 1:00 p.m. – 5:00 p.m. (600 sq ft +)
Friday, March 7: 8:00 a.m. – 5:00 p.m.
Saturday, March 8: 8:00 a.m. – 5:00 p.m.
Sunday, March 9: 8:00 a.m. – 5:00 p.m.
Monday, March 10: 8:00 a.m. – 5:00 p.m.

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What are the Exhibit Hall hours?

The Exhibit Hall is open during the following hours:

Tuesday, March 11: 10:00 a.m. – 5:45 p.m.
Wednesday, March 12: 9:00 a.m. – 6:00 p.m.
Thursday, March 13: 9:00 a.m. – 1:00 p.m.

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What is included with my booth?

  • Designated booth space with back and side drape for inline booths
  • Four booth personnel badges per 100 sq. ft. of exhibit space
  • One Exhibitor Executive All-Access pass per 100 sq. ft. of exhibit space
  • Discount on conference passes outside of your allotment
  • Inclusion on the floor plan on the website and onsite

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Do we have to provide proof of insurance coverage?

Yes, per section 21 of the Exhibitor Space Contract that you signed all exhibitors are required to provide proof of insurance coverage in advance of the event. The COI should list Access Intelligence as the Certificate Holder and show the following coverage: (1) Commercial general liability insurance coverage (minimum of $1,000,000 USD), including protective and contractual liability coverage for bodily injury and property damage, (2) employers liability insurance; (3) worker’s compensation/occupational disease coverage in full compliance with federal and state laws, (4) comprehensive general liability automobile insurance covering owned, non-owned, and hired vehicles, including loading and unloading hazards.

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Who should we send the COI to?

The COI (Certificate of Insurance) can be sent to Jessica Davis at [email protected] by February 28, 2025.

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How do I make hotel reservations for SATELLITE?

Reservations can be made directly with Connections Housing online or by calling them at (702) 625-5496 or e-mail at [email protected].

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I need block of 10 more rooms for my company. What is the best way to handle?

Complete the group booking form online and Connections Housing will follow-up with you.

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I was just reached out to by X housing company saying they have rooms for SATELLITE. Is this legit?

Unless the e-mail came directly from SATELLITE or Connections Housing then they are NOT affiliated with SATELLITE. Please be vigilant if approached by any company that implies or claims to be an official housing provider of SATELLITE. We have been made aware of housing companies or travel agencies that may be aggressively pursuing you, or your company, to book your guest rooms through their company at supposedly significant discounts.

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What is the official cut-off date for hotel reservations?

Friday, February 14. After this date Connections Housing will still be able to assist you but the number of hotels and the available rate will be more limited which is why we encourage everyone to book early.

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What is the cancellation policy for hotel rooms?

For exhibitors with an exhibitor sub-block (10 or more rooms) the cancellation date is January 13,2025. For individual reservations the cancellation deadline is 72 hours in advance of arrival.

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Why is the cancellation deadline different for exhibitor sub-blocks and individual reservations?

An exhibitor sub-block has significantly more room nights attached to it and if those rooms are released at the last minute then it leaves us with little time to resell them which could result in a financial penalty to SATELLITE.

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Are shuttles provided to/from the hotels?

No, we purposely only contracted hotels that are within walking distance. However, if needed you do have the option of calling a Taxi/Uber/Lyft for a nominal fee.

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I’m interested in meeting space and/or suites at one of the contracted hotels. What is the process?

If you would like meeting space and or a suite the first thing you need to do is to obtain approval from SATELLITE by reaching out to Michael Cassinelli or Jessica Davis. Approval is contingent on being an exhibitor/sponsor with a minimum investment of $30,000. Once approval is given we will put you in touch with the hotel to work out the arrangements.

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Who is the General Services Contractor (Decorator) for the show?

Freeman is the General Services Contractor and they can be reached at (888) 508-5054 or by e-mail at [email protected].

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Where can I find the Exhibitor Services Manual?

The exhibitor service manual can be found on Freeman Online at https://www.freemanco.com/store/show/landing?showID=532302.

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What is the Freeman Advance Order Deadline?

The deadline is Thursday, February 6, 2025.

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I’m not seeing my company on Freeman’s site, how can I add myself?

  • Go to https://www.freemanco.com/store/
  • Click “Create an Account”
  • Click “Search by Company Name”
  • Make sure all fields are cleared, and enter company name
  • Click Search 
  • Click on your company name.
  • After reviewing your company information, click Confirm.

Enter all of your personal information then click Review & Agree to Privacy Policy. A window will appear with our Privacy Settings that you will want to review before checking the box and hitting Continue. On the following page, click the “Find Your Show” button to access your Dashboard. 

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When can I ship my materials to the Freeman Advance Warehouse?

The Freeman Advance Warehouse will be accepting materials from February 4 – February 27. Materials can still arrive after February 27 however an extra surcharge will apply.

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What is the Advance Warehouse address?

Exhibiting Company Name / Booth #
SATELLITE 2025
C/O FREEMAN
6571 WASHINGTON BLVD,
ELKRIDGE, MD 21075
Accepting shipments beginning February 4 – February 27.

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When can I ship directly to the Convention Center?

The first day you can ship direct to the Convention Center is Thursday, March 6. ANYTHING SENT EARLIER WILL BE REFUSED.

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What is the Show Site address?

Exhibiting Company Name / Booth #
SATELLITE 2025
c/o FREEMAN
Walter E. Washington Convention Center
801 Mt. Vernon Place
Washington, DC 20001
Accepting shipments beginning on Thursday, March 6. Anything sent earlier will be REFUSED by the venue.

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Is there a charge for shipping my materials to the Warehouse or Show Site?

Yes, there is a charge of $1.57 per pound of materials received. This is called material handling and it will ensure the freight is delivered direct to your exhibit booth.

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Do I need to provide floor covering for my booth?

Yes, all booths must have floor covering. Any booth without floor covering will have carpet forced on them onsite and will be responsible for all related costs.

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Once onsite, how do I order additional items for my booth?

You can either stop by the exhibitor services desk and place the order or if it’s for Freeman you can also place it online in your Freeman account using Concierge Elite.

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How do I have Freeman pick up my empty containers once I’m done unpacking?

Empty stickers are available at the service desk (make sure you double-check if they have them colored coded by section of the floor). Once your container is ready to be removed, place the sticker on it and Freeman will pick it up. At the close of the show, Freeman will begin returning the containers which may take several hours.

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Is there anything I can do to expedite receiving my crates at the end of the event?

In your Freeman Online account under Shipping, Material Handling you will be able to purchase priority return labels. These are limited and are available on a first come, first serve basis.

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Is union labor requires for installation/dismantle of the exhibit booths?

The installation and dismantling of prefabricated displays comes under the jurisdiction of the carpenters’ union. However, two (2) full-time exhibiting company employees may work without Carpenter Labor for one (1) hour on the installation (move-in) and one (1) hour on the dismantle (move-out) without union labor on booths that are larger than 10’ x 10’. Exhibitors may work in booths 10’ x 10’ or smaller without the use of union labor.

Exhibitors are not permitted to use POWER TOOLS (electric drills, power saws, etc.) on booths of any size. Manual tools such as hammers, screwdrivers, ratchets, pry bars, etc. are allowable for exhibitor use within size and time limitations. Exhibitors may not borrow tools, ladders or other equipment from the exhibit facility and/or Freeman.

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Are we allowed to carry items into the Exhibit Hall ourselves?

Exhibitors may hand carry their own materials in the exhibit hall. The use of dollies, flat trucks or other mechanical equipment is not permitted. Bellman from the Marquis will not be allowed to drop materials to the booths and will be turned away by security.

The center has a hand carry entrance available at the southwest corner of 9th and Mt Vernon St.

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What are the maximum height limits?

Inline Booths: 8’ | Perimeter Booths: 12’ | Island Booths: 25’

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I’m using another company besides Freeman for booth install/dismantle. Is this allowed and what is required?

Yes, as long as you are using union approved labor you are permitted to utilize another company for install/dismantle. You will need to complete the EAC form and provide a COI for them by February 7, 2025 for them to be approved.

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What are the insurance requirements for EACs?

The EAC must keep in effect an insurance policy covering the duration of March 14 through March 22 that is in agreement with the Insurance Requirements set forth by AI. An original Certificate of Insurance must be submitted to AI by Friday, February 7, 2025.

Insurance must include worker’s compensation/employer’s liability in the amount of $1,000,000; and comprehensive general liability in the amount of $1,000,000; and must meet the requirements established by the District of Columbia, Washington DC and name Access Intelligence as the Certificate Holder with Freeman and the Walter E. Washington Convention Center listed under Additional Insured.

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How many badges come with the booth?

Every 100 sq. ft. of space receives four (4) booth personnel passes and one (1) conference pass. Additional booth passes can be purchased for $35 and discounted exhibitor rates are available on conference passes.

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How do I register my booth staff?

You can register them online in the Exhibitor Resource Center.

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Are booth personnel able to attend the Conference sessions?

No, booth personnel passes don’t include access to the sessions outside of the Opening General Sessions. However, discounted pricing is available if you would like to upgrade. The available packages and pricing can be found in the Exhibitor Resource Center.

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Will badges be mailed in advance of SATELLITE?

No, all exhibitor badges must be picked up onsite. Exhibitor Registration located right outside of Hall A will be open beginning Sunday, March 9 at 8 a.m. Prior to Sunday all exhibitors will be able to access the show floor with a wristband through Security.

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I ran out of exhibitor booth passes, can I register my staff with Free Exhibit Hall passes instead?

No, you will need to purchase additional booth passes all staff members. The Free Exhibit Hall pass does not provide the same access privileges as exhibitor booth pass with regards to the show floor and doesn’t allow them on outside of exhibit hall hours.

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Can I pick up all of my staff badges at once?

In order to pick up all of your staff badges at once, you will need reserve a pick-up time which can be done through the registration dashboard found in the Exhibitor Resource Center.

  1. Group pick up is Sunday, March 9th from 8:30am – 4:30pm. Your time must be reserved through the registration resource center.
  2. Group pick up is for ALL of your badges registered through the exhibitor portal. If you only need a few of your badges please email [email protected] for more information.
  3. If you have speakers in your group, those badges can be picked up in the Speaker/Press Room.
  4. You are responsible for coordinating a pick-up location with your team. Everyone is required to wear a badge on the exhibit hall floor.
  5. Once badges are printed, we can no longer make substitutions.
  6. There is a $25 reprint fee for any badges being requested once your group has been printed.
  7. There is a $250 fee if you do not pick up your group badges on the scheduled day/time.

*We are not able to accommodate group printing onsite without a reserved pick-up time. The deadline to schedule a group pick up is Friday, February 28, 2025.

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I need to swap out a member for someone else. Is that permitted?

Yes, in advance of SATELLITE you will be able to make that edit in registration. If onsite, stop by registration and they will be able to make that switch. However if the badge you are attempting to swap out has already been picked up we won’t be able to make the change.

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Do I need to use my exhibitor booth allotment for I&D Labor?

No, they will need to check-in at the security desk and they will be given a wristband which will allow access to the exhibit hall for set-up and move-out. They will not be able to access the hall once the show opens without a badge.

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How do I update my company listing online?

Your company listing can be updated in the Exhibitor Resource Center.

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What other marketing opportunities are included with our booth?

In the Exhibitor Resource Center you will be able to:

  • Promote your presence at SATELLITE and access tools to offer clients and prospects complimentary access to the exhibit hall
  • Send customized invitations to get people looking at your landing page (Deploy pre-built emails, share a PDF invitation, and more)
  • Download SATELLITE web banners for email signatures, web, and social sharing
  • Network with colleagues and engage your social network using pre-built social assets

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Is the attendee list available to exhibitors?

No, we do not make the attendee list available due to privacy concerns with our attendees. We do offer the option to do a pre or post-show e-mail blast for a fee and will be sent out by the show. Please contact Michael Cassinelli at [email protected] for more information.

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I just received an e-mail offering to sell me the attendee list. Is this a legitimate offer?

No, we’ve heard of companies reaching out to our exhibitors offering to sell them the attendee list. Please know that they are not affiliated with SATELLITE and therefore do not have access to the attendee list.

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Is the Press List available to exhibitors?

Yes, you can view the current list in the Exhibitor Resource Center.

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You can reach out to Michael Cassinelli at [email protected] to customize a sponsorship that will give you maximum exposure pre-show, onsite and post-show.

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